Shipment and Terms of Payment


Our online shop is targeted at business customers which is why the prices shall be deemed as non-binding, net, excl. VAT and excl. shipping.

Registration on our online shop requires i.a. the specification of a valid VAT identification number (VAT number).

We deliver to the countries of the EU that can be selected in the online order, i.e. currently to Austria, Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, Spain, Hungary, the Czech Republic and Cyprus as well as to Switzerland, Great Britain and Norway.
Orders from and deliveries to countries other than those mentioned above, as well as orders by private individuals (consumers) are processed individually and must therefore be introduced by means of our contact form, the request form for the respective products or via email to

Dispatch takes place once a day (working days) with our renowned partner GLS. With the order confirmation, we will inform you of the expected delivery time or inform you of any delivery delays. If you wish to use an express delivery or special split deliveries please contact us on +43 (0) 2216 8478. If the items are in stock, we are happy to consider your individual wishes.

The delivery time within Austria is about 1 working day, within the EU about 2-6 working days, to Switzerland about 2 working days and to Great Britain and Norway about 4-5 working days.

The shipping costs within the EU depend on the order value and are automatically calculated and displayed in the shopping cart of the online shop. For deliveries to Great Britain, Norway and Switzerland, the shipping costs are automatically included in the obligatory export customs clearance.
For all other countries, the shipping and possibly imposed export customs costs will be announced individually to the business customer.


Only the prices on our website shall apply. The prices offered on the website are in euros and are valid until revoked.

You can make the payment by advance payment, PayPal or on account. We reserve the right to exclude certain types of payment. The goods remain the property of GONANO Dosiertechnik GmbH until the full payment has been made. For each delivery you will receive a detailed invoice. On request we can also send you the invoice in advance via email.

Advance Payment
After the order process, you will receive an invoice from us with all necessary payment or transfer information. If the items are in stock, after the receipt of payment we will send the goods ordered by you to the desired delivery address.

If you wish to pay the invoice amount via the online provider "PayPal", you must be registered or register with PayPal. You then legitimise the payment order with us with your access data. Further information can be found at

On Account
We reserve the right to refuse the method of payment on account, if invoices from a previous order are due or in case of any negative credit assessment. Please understand that we can not influence the outcome of this independent credit assessment. Should your order not be accepted for payment on account, we will suggest an alternative payment option.

For further information please contact us by phone at +43 (0) 2216 8478 or via email at

Anyway our General Terms and Conditions shall apply.